Technical Onboarding and Customer Assistance

We were hired by a Payment Software Company to handle Technical Onboarding and Customer Assistance, specifically focusing on the seamless integration of their client payment portal. We built upa team of 20 Odettians to provide personalized guidance to clients during the onboarding process, ensuring a smooth transition onto the payment platform. With our exceptional customer assistance, we were able to address client queries promptly and effectively, making the entire experience hassle-free for them. The success of this use case has us thrilled, and we are eager to further scale this initiative, assisting even more clients in optimizing their customer solutions through streamlined technical onboarding.